Trust is well recognized as a critical component of effective health system processes, as patient trust is known to influence satisfaction and other health-related behaviors. The COVID-19 pandemic has strongly affected healthcare organizations, leading to the need for reorganizing services, practices, interactions. Particularly, because of COVID-19 pandemic, patient/doctor exchanges have increasingly been mediated by digital technologies, thus leading to potential devaluation of patients trust toward the healthcare system.

EXPLORING PATIENTS’ TRUST DURING COVID-19 PANDEMIC / De Rosis, Sabina; Grazzini, Laura; Pennucci, Francesca; Donvito, Raffaele; Vainieri, Milena; Aiello, Gaetano. - (2023), pp. 1060-1061. ( Global Marketing Conference Seoul, Republic of Korea 21-23/07/2023).

EXPLORING PATIENTS’ TRUST DURING COVID-19 PANDEMIC

Sabina De Rosis;
2023-01-01

Abstract

Trust is well recognized as a critical component of effective health system processes, as patient trust is known to influence satisfaction and other health-related behaviors. The COVID-19 pandemic has strongly affected healthcare organizations, leading to the need for reorganizing services, practices, interactions. Particularly, because of COVID-19 pandemic, patient/doctor exchanges have increasingly been mediated by digital technologies, thus leading to potential devaluation of patients trust toward the healthcare system.
2023
Trust
Patient experience
Pandemic
Digital technology
Health care services
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/20.500.12318/166149
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