Towards a sustainable mobility as a service: general framework and models’ evolution

The evolution of Mobility as a Service (MaaS) and the necessity to achieve sustainability goals, defined by Agenda 2030, impose to build a roadmap for: (i) define a Sustainable MaaS (S-MaaS) able to achieve sustainable goals by taking into consideration the emerging ICTs, (ii) define and develop Transport System Models (TSMs) to support the design of sustainable transport services for ex-ante and ex-post evaluations. This paper aims to address the study of S-MaaS with particular reference to the consolidated methodologies used in the transport systems for the design, management and monitoring of the transport services. The paper presents three main elements: (i) a framework that supports MaaS actors for services design, for demand management and for policies evaluation leaving from the monitoring, in order to implement a S-MaaS; (ii) the identification of the sustainability goals as defined by Agenda 2030; (iii) the methods to analyze passengers’ behavior in the presence of MaaS with particular reference to TSMs.