This paper compares two literature reviews on cybersecurity issues focused on the mature organisations, business and management field, and the embryonic tourism and hos-pitality area. Hence, we use the general study on the former as a benchmark for the narrower review on the latter, to map the current trends and identify the corresponding gaps. Findings suggest the following topic clusters for future research: (1) machine learning, artificial intel-ligence, blockchain, big data; (2) fraud and reputation; (3) phishing and social engineering; (4) human security and user education.
CYBERSECURITY IN TOURISM AND HOSPITALITY MANAGEMENT RESEARCH: CURRENT ISSUES, TRENDS, AND AN AGENDA FOR FUTURE RESEARCH
Carlo Giglio
2024-01-01
Abstract
This paper compares two literature reviews on cybersecurity issues focused on the mature organisations, business and management field, and the embryonic tourism and hos-pitality area. Hence, we use the general study on the former as a benchmark for the narrower review on the latter, to map the current trends and identify the corresponding gaps. Findings suggest the following topic clusters for future research: (1) machine learning, artificial intel-ligence, blockchain, big data; (2) fraud and reputation; (3) phishing and social engineering; (4) human security and user education.File in questo prodotto:
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